Legal Information

Terms & Conditions

Simple, transparent rules to ensure safe and reliable Builds-Nest services.

1. Introduction

Welcome to Builds-Nest. By accessing or using our website, mobile platform, or services, you agree to comply with these Terms & Conditions. These terms are designed to ensure a safe, transparent, and reliable experience for all users.

Builds-Nest connects customers with verified professionals for home repair and maintenance services. By continuing to use our platform, you acknowledge that you understand and accept our policies, service processes, and operational guidelines.

2. Services Usage

Builds-Nest provides a wide range of home services including plumbing, electrical repairs, carpentry, painting, cleaning, and appliance servicing through trained professionals.

Services are subject to availability based on your location and technician schedules. We reserve the right to modify, update, or discontinue any service without prior notice to maintain quality and operational efficiency.

3. Booking Policy

All service bookings must be made through our official website, app, or authorized communication channels. Once a booking is placed, a confirmation will be sent via SMS, email, or call.

Customers are responsible for providing accurate details such as address, service requirements, and contact information. Incorrect details may lead to delays or cancellation of the service.

4. Payment Terms

Service charges are based on the type of work, materials required, and time involved. Builds-Nest follows a transparent pricing model with no hidden costs.

Payments can be made via cash, online transfer, or other supported payment methods. In some cases, advance payment may be required for confirmed bookings or material purchases.

5. Cancellation Policy

Customers may cancel or reschedule a service before the technician is dispatched. Cancellations made at the last moment may incur a minimal cancellation fee.

Builds-Nest reserves the right to cancel a booking due to unforeseen circumstances such as technician unavailability, safety concerns, or incorrect booking information.

6. Liability

While our professionals aim to deliver high-quality service, Builds-Nest is not liable for any pre-existing damage, structural issues, or hidden faults within the property.

Customers are advised to inform technicians of any known issues before service begins. We are also not responsible for delays caused by external factors such as weather, material availability, or access restrictions.

7. Privacy

Builds-Nest values your privacy and ensures that all personal information is securely stored. Your data is used strictly for service-related communication and improving user experience.

We do not sell or share your personal data with third parties without your consent, except where required by law or necessary to complete a service request.

8. User Responsibilities

Users are responsible for providing accurate and complete information while booking services, including address, contact details, and service requirements. Any incorrect or misleading information may result in delays, additional charges, or cancellation of the service.

Customers must ensure a safe and accessible working environment for technicians. Any unsafe conditions, restricted access, or inappropriate behavior may lead to service refusal without liability on Builds-Nest.

Still have questions?

Our support team is ready to help you with any clarification.

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